Policy

Refund policy

Version 1 · Last updated 22 October 2026

We want you to be happy with your course. Here’s exactly when we can refund you.

Changed your mind?

• You get a full refund if we receive your request within 48 hours of your payment being confirmed, and you haven’t opened any part of the course, and (if included) you haven’t started your chat time.
• Once you open any part of the course or start your chat time, it counts as digital content you’ve used, so it can’t be refunded. Our system records when you first open the course.

Chat time

• Your chat time ending is not a reason for a refund. When it starts and ends is shown before you pay and on your page throughout.

Practice days

For the Yani Studios Experience:

• Cancel at least 7 days before your booked dates and we refund the practice-day part of your purchase: the difference between the Study with Yana and Yani Studios Experience prices (currently US$520). The course and chat parts follow the rules above.
• Practice days not booked or used within 3 months expire without a refund, unless Yana couldn’t offer you any dates.
• If Yana cancels and you can’t make any of the new dates she offers, we refund the practice-day part.

If we make a mistake

• If you were charged twice, or a technical problem on our side stops you using the course and we can’t fix it, you get a full refund.

How refunds are paid

• Refunds go back to the card you paid with, through NCB, normally within 10 business days.
• We refund the amount you were charged, in the currency you were charged.

How to ask

Message Yana on WhatsApp or email courses@yanistudiosja.com with your name and the date you bought.